Privacy Policy

Last updated: 2025

1. Introduction

PrimeTech Support (“we”, “our”, “us”) provides remote technical support services. We respect your privacy and are committed to protecting your information.

2. Information We Collect

• Name and contact information (such as email).
• Details about the device or software issues you report.
• Payment information processed by third-party providers (PayPal, CashApp). We do not store full card numbers.
• Session details related to remote support services.

3. How We Use Your Information

• To provide remote technical support and resolve your issues.
• To communicate with you about appointments or service updates.
• To process payments securely through trusted providers.
• To improve our services and support quality.

4. Sharing Your Information

We do not sell your personal data. We may share relevant information with:

• Payment processors (e.g., PayPal, CashApp).
• Scheduling platforms (e.g., Calendly).
• Authorities when required by law.

5. Data Security

We use secure tools and encrypted connections where possible. You control remote access at all times and may end a session whenever you wish.

6. Your Rights

• You may request access to the personal information we hold about you.
• You may request correction or deletion of your information, subject to legal retention obligations.

7. Contact

For privacy-related questions, contact us through the form on our Contact section.